Calls Handled
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Appointments Booked
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New Patients Captured
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After-Hours Activity
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Revenue Recovered
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Missed Calls
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Appointments Booked
Booked by your team vs. captured by Astra
Avg Sentiment
+0.62
Positive
Speed to Answer
8s
Avg pickup time
Peak Call Time
10:00 AM
Busiest hour
Patients Recovered
92%
Of after-hours calls
Missed Call Recovery
Calls Astra caught and brought back
Team Performance
Front Desk Scorecards
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Live Activity
Recent Calls (Real-time)
Action Queues
Filtered by category
| Priority | Caller | Ext | Time | Reason | Summary | Status |
|---|
Call Volume
Hourly traffic today
Top Performers
Daily Scorecard
Astra AI Receptionist
System Agent
AI Watchtower
Automated Insights
First-time callers from insurance referrals book 40% more often. Consider priority routing for new-patient calls.
Call volume 23% above average for this time slot. Astra absorbed the overflow, so no calls were missed.
Patient satisfaction up 12% this week. Emma Rodriguez leads the front desk with a 100% answer rate.